Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through this website, our online quote request form, and direct communications relating to our snow removal services.

It applies to customers and prospective customers requesting residential, commercial or other snow removal services from Snow Removal RH.

2. Personal Information We Collect

When you request a quote, contact us or inquire about our services, we may collect information such as:

• Your name;
• Telephone number;
• Email address;
• City and postal code;
• Property type;
• The snow removal service you are interested in;
• Information you voluntarily provide in your message or quote request;
• The webpage from which your request was submitted; and
• Limited technical information such as browser or device information associated with the request.

Please do not include sensitive personal, financial, medical or identification information in the message field unless we specifically request it and it is necessary for the service.

3. How We Use Personal Information

We collect and use personal information only for purposes related to operating our business and responding to your request, including to:

• Respond to quote and service inquiries;
• Contact you regarding your request;
• Determine whether we service your location;
• Prepare or discuss snow removal pricing;
• Schedule, coordinate and provide snow removal services;
• Maintain customer and inquiry records;
• Respond to customer-service questions or concerns;
• Protect our website, systems and forms from spam, misuse, fraud or security threats;
• Meet applicable legal, regulatory, accounting or business record requirements; and
• Resolve disputes or enforce agreements where reasonably necessary.

We will not use personal information for a materially different purpose without obtaining consent where consent is required.

4. Consent

By voluntarily submitting information through our quote or contact form, you consent to our collection, use and handling of that information for the purposes described in this Privacy Policy.

You may withdraw your consent to certain uses of your personal information by contacting us. Withdrawal of consent may affect our ability to respond to your inquiry or provide requested services.

Submitting a quote request does not automatically subscribe you to unrelated promotional or marketing messages.

5. How Quote Requests Are Stored

Information submitted through our website quote form is transmitted through our website systems and may be stored in a private Google Workspace or Google Sheets environment used to organize and manage customer inquiries.

Access to inquiry information is restricted to people who reasonably require access for business, customer-service or administrative purposes.

6. Service Providers and Data Processing

We may use trusted service providers to help operate our website, manage quote requests and support our business. These providers may include website hosting providers, cloud infrastructure, Google Workspace, Google Sheets and other technical or communication services.

These service providers may process personal information on our behalf only as reasonably necessary to provide their services to us.

Some service providers may store or process information outside Canada. In those circumstances, personal information may be subject to the laws of the jurisdiction where it is processed.

We remain responsible for personal information under our control and take reasonable steps to use service providers that maintain appropriate safeguards for personal information.

7. Disclosure of Personal Information

We do not sell or rent personal information.

We may disclose personal information when reasonably necessary to:

• Provide or coordinate requested services;
• Work with service providers that process information on our behalf;
• Comply with a lawful request or legal obligation;
• Protect our rights, customers, systems or property;
• Investigate suspected fraud or misuse; or
• Respond to an emergency involving safety or security where permitted by law.

8. Cookies and Technical Information

Our website and hosting infrastructure may automatically process limited technical information necessary to operate, secure and deliver the website. This may include information such as your IP address, browser type, device information, request timestamps and website activity recorded in technical logs.

We do not use information submitted through the quote form for behavioural advertising.

If we introduce analytics, advertising technologies or other non-essential tracking tools in the future, this Privacy Policy will be updated and additional consent mechanisms will be provided where required.

9. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration or destruction.

These safeguards may include restricted account access, authentication controls, secure website connections and limiting access to customer information to authorized users.

No website, transmission method or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, resolve disputes and meet applicable legal obligations.

Quote inquiries that do not result in an ongoing customer relationship may be periodically reviewed and deleted when they are no longer reasonably required.

Information associated with completed services, contracts, invoices or other business transactions may be retained for a longer period where required for legal, tax, accounting or business-record purposes.

11. Accessing or Correcting Your Information

You may request access to personal information that we hold about you and may ask us to correct information that is inaccurate or incomplete.

Before responding to an access or correction request, we may take reasonable steps to verify your identity.

Certain legal exceptions may limit our ability to provide access to particular information.

12. Requesting Deletion

You may contact us to request deletion of personal information that we no longer need to retain. We will review the request and delete or anonymize information where reasonably possible and permitted by law.

We may retain certain information where necessary to comply with legal obligations, maintain required business records, resolve disputes or establish, exercise or defend legal rights.

13. Children's Privacy

Our snow removal services and this website are intended for adults arranging services for residential or commercial properties. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and address the situation.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The date shown at the top of this page indicates when this Privacy Policy was most recently updated. Material changes will be reflected on this page.